State Farm® Insurance Agent Franah Marino

"Jonerra Was very helpful super nice easy to talk to 5 stars she needs a rise ❤️🫶🙏🏻"

"I want to thank Jonerra Henrisnor at State Farm for her outstanding help with an insurance issue I was dealing with. I was having a hard time renewing my car registration due to an insurance-related problem, and she stepped in and handled everything quickly and professionally. Her patience, knowledge, and excellent customer service made a frustrating situation so much easier to deal with. Truly appreciate her support!"

"JONNERA was excellent and knowledgeable. ."

"Buen servicio y muy amable con las atenciones, gracias Taisha por ser tan amable y profesional."

"I have been working with Patty on my Home Owners policy. And Marlene on my Auto Ins. For over seven weeks, Today my Auto issues has been resolved. My Home owners should be resolved after May 1st. Both issues are related to State Farm (Corp) in there timeliness of processing & updating my policy, Hmmm over 7 weeks, Thank you Patty & Marelen for your professional help with these issues. KW"

"Jonerra was extremely helpful and went above and beyond to help with issues that I had with my vehicle. She was quick and attentive as well. The best experience I have had with an insurance company so far"

"I cannot Thank your Rep. America enough!!! In March, 2025 my Primary income check was late. It was pretty much last minute when I finally contacted your office, and asked if there was any way to save my account (and my financial life) by pushing out my insurance due date. I was getting late notices. My help from America started near the end of March, she spent several phone conversations with me, and with your Rep. Carly, over 20 texts, to get me a new discounted account, odometer mileage savings, and a sound due date to withstand late deposits. I was scared! But your Representative, America, nailed Everything, Every Need down, solid and secure! Hoping that Deserving One gets the credits and bonuses she deserves. Thank you for Being there! Sincerely, LaDana"

"Best service!!!!! Taisha was attentive and helped me out with the issues I had."

"Siempre ha sido un placer y un gusto hacer negocios con Frannah Marino en representación de State Farm siempre prestos a ayudar en todo lo referente a tu seguridad gracias"

"Thank you Patty Kendrick.. you doing excellent job with my home insurance.. You deserve to be the team leader."

"fui atendido excelentremente por Aisber Figueredo gracias state farms"

"The worst I was involved in an accident and I was treated terribly. My car been in the shop for over two months. I was dropped from State Farm. I have a good driving record with cdl license. . Adjuster was not attentive to my needs. Allow excessive estimate for my vehicle from the shop. They don’t care about the customer."

"Jonerra, Much appreciation in resolving my issue in a timely manner and brought me peace of mind."

"I have deleted what I previously wrote because you contacted me, owned what was done by your agency and apologized. I appreciate it. Remember to do better for the people. Best of luck"

"Franah is a Agent that really cares about her customers and has theirbest interest at heart. She assisted me with Investment Planning making sure that I understand the process from beginning to the end. Thanks Franah I really APPRECIATE YOU!"

"Her service was one of the best I ever had. She is an excellent person and walked in your shoes in order to help you and give you the best options."

"I’m very pleased with Franah Marino agency, from the minute I scheduled my appointment to get a confirmation called follow by the best Agents the one that helped me Thatcher Fitzgerald for my auto policy and Patty Kendrick helped me with my house insurance she went far and beyond!! answered all my questions and doubts!!They were really nice offered water or coffee, making you feel comfortable like home!!! If you’re looking for a very professional and responsible team Franah Marino is the one!! Once again, thank you very much."

"I would suggest maybe finding a smaller office that will have the time and be willing to assist you with any issue. I feel that this office has lost control, and representatives are not in sync. They do a great job continuously calling to offer to schedule an appointment to sit down with you and review your policy and explain why you may need additional coverage, but they are not there for you if you have a concern regarding billing errors or may not be willing to follow up on certain legitimate issues. I have been with State Farm 20+ years. My original agent was great and never had an issue. Unfortunately for me, that agent retired, and my policies were transferred to this office. I always paid off my insurance in full and one day this agent reached out to me requesting an additional payment for my SUV policy and would not provide details of why the money was owed. After me explaining that my question was reasonable and I was not refusing to pay but rather requesting an explanation for the payment, the agent later the sent me an email stating that payment was due because State Farm sent me a refund check and I cashed the check. I responded to the agent explaining that I never received or cashed a check. The agent did not respond or followed up with the information that I provided or verify with State Farm who cashed the check. Later after filing a claim due to tornado damage, I was informed that my policy was cancelled. At this point everyone is looking into the issue with the check, and my agent informs me that it has been discovered that the check was never cashed, and they will send another check. It would have been helpful if my agent had followed up with State Farm when I brought this issue to their attention. In the meantime, I had no option but to pay back the money for the refund check that was never received or cashed and even after making duplicate payment, the agent calls me to inform me that the policy was not active because the payment was credited to the wrong policy. The Agent advised me not to drive the car because the policy has not yet been reinstated and the vehicle was not covered. A few days later after State Farm was able to allocate the payment to the correct policy, my policy was officially reinstated and back dated to the day after I made the payment. It appears that I was charged for the days that I was not covered and again my agent did nothing for me. I went ahead and paid for my repairs rather than continue to listen to this agent blaming State Farm for providing them with inaccurate information and State Farm blaming the agent for not following up. P.S. The refund check was later received dated after the duplicate payment was made."

"Taisha was very pleasant, kind and professional. Thank you so much! Blessings!"

"Elianet Excellent service, very nice and professional on everything she explained to us; me and my wife"

"Eli the best service experienced, she helps us so much and explained everything so detailed! If I can I will give her 7 stars"

"Franah is by far the best insurance agent I’ve ever dealt with.She took her time with explaining everything & made sure i was 100% comfortable before making any decision. I highly recommend."

"Very efficient, professional service. Franah is accessible and very engaging. Office staff: each very capable! Camila is a super star."

"Congratulations for the effort in serving the client, with her professional work so that people are satisfied, Miss Angye is very good."

"Muy buena la esperienciia con Camila muy atenta Gracias"