Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Michel Figueroa

September 22, 2023

5  out of  5 rating by Michel Figueroa
"All the crew is very friendly. My problem was solve very easy. They got back to me the next day."
Profile photo of Guilliam Vega

Guilliam Vega

September 21, 2023

5  out of  5 rating by Guilliam Vega
"(Translated by Google) Thank you State Farm for your kindness, your attention and your willingness to resolve the problem I had, I was treated excellently, thanks and blessings to your entire work team. (Original) Gracias State Farm por su amabilidad, su atención y su disposición para resolver el inconveniente que tenía, fui atendido excelentemente gracias y bendiciones a todo su equipo de trabajo"

S Milbourn

September 20, 2023

5  out of  5 rating by S Milbourn
"Franah just gave me an incredible tune up to my account, 4 cars and homeowners insurance, you’re the best"

Irene Williams

September 8, 2023

5  out of  5 rating by Irene Williams
"LATOYA AND HAILEY, wow. A+ in customer service, professionalism and all around support. You guys ease any issue and always give proper notice. Fran nah is lucky to have you all on her team. Thank you for all your help. This is the only insurance company I need."

Jonas Devaux

September 7, 2023

5  out of  5 rating by Jonas Devaux
"I love all the staff at the Franah Marino State Farm Agency. They very kind and alwayd treat me with a smile."

Jorge Diaz

July 18, 2023

5  out of  5 rating by Jorge Diaz
"I must say that they have consistently impressed me with their top-notch service and comprehensive coverage. From the moment I signed up with them, I knew I made the right decision for my car insurance needs. First and foremost, their customer service is exceptional. Whenever I've had a question or needed assistance, their representatives have been friendly, knowledgeable, and eager to help. They genuinely care about their customers and go the extra mile to ensure that all queries are addressed promptly and satisfactorily. Thank you Marlene"

Geraldine Ordonez

May 31, 2023

5  out of  5 rating by Geraldine Ordonez
"Have insurance here for years , great place"

Josefina Dunson

May 30, 2023

5  out of  5 rating by Josefina Dunson
"Thanks to State Farm for this location. The staff is simple the best!"

Michelle Murray

May 16, 2023

1  out of  5 rating by Michelle Murray
"I NEVER do this but I am appalled by how horrible the service at this agency is. I am sure they will say something like they don't know who I am or they contacted me but the truth is, they did not contact me. This Franah Marino agency decided to not let me know that my policy is going to cancel even though I was told they would contact me if there are any issues. The corporate number said that if they committed to contacting me and did not, they would reprimand them via complaint so I filed one. They purposely did not mail me the policy cancellation. They did not call or text me that my policy was being cancelled in order to let it lapse so they cannot renew me. I will be following up in court with them so I thank God I don't have to pay for a lawyer, good luck to them who will need to secure one."

neal oksenberg

April 4, 2023

5  out of  5 rating by neal oksenberg
"Excellent Personalized Service"

Benson Somuah

March 22, 2023

4  out of  5 rating by Benson Somuah
"Agent was nice and honest"

Consetta Harrell

March 19, 2023

5  out of  5 rating by Consetta Harrell
"State farm is my insurance I have safe drivers it really works I get discounts on my car insurance also have my life insurance with the state for thank you for me like the commercial says like a good neighbor statefarm is there come and join the family"

Barbara Sassano

October 17, 2022

5  out of  5 rating by Barbara Sassano
"Customer service is at its best in this Agency. Everyone was so helpful each time I called. Thanks for great service."

Jennifer Romano

September 19, 2022

1  out of  5 rating by Jennifer Romano
"Horrible! I got switched to this agent because my other one -Debbie Dell retired. These people will never call you back! They had my 26 year old husband down on our policy as retired and they had my deductible way higher than it needed to be! I kept calling for 3 weeks to get a new quote to switch one of my trucks to full coverage.. they never called me back and let my policy cancel! Horrible service and completely unprofessional. Do not recommend."

Charles Kearl (Charle)

August 27, 2022

5  out of  5 rating by Charles Kearl (Charle)
"Proper insurance representatives. Quality service and caring."

Maria Medina-Barreto

August 22, 2022

5  out of  5 rating by Maria Medina-Barreto
"Just wanted to share that every I called the office with an issue or inquiry , Patty Kendrick always has a solution and if she doesn’t have one, she will always turn around and do her very best to please the customer with great customer service. Patty is awesome"

Virginia Marino

May 1, 2022

5  out of  5 rating by Virginia Marino
"Sarah was so sweet and helpful, she is great Thank you so much."

Astar Star

April 20, 2022

5  out of  5 rating by Astar Star
"Franah's agency has been handling our insurance needs for over 10 years. They are the most professional people you dealt with and they always go the extra mile to make their customers happy. They have awesome rates too. I highly recommend them for your business and personal insurance needs."

Gerald Johnson

April 15, 2022

5  out of  5 rating by Gerald Johnson
"Best place to get your insurance, auto and homeowners. Always answer your calls who does that these days. A shout out to Julianne for being so patient with me. Thank you!"

Meredith Morrow

April 13, 2022

5  out of  5 rating by Meredith Morrow
"I highly recommend this agency to everyone. Very professional and I like that they are open on Saturdays"

Chrissie B

April 13, 2022

5  out of  5 rating by Chrissie B
"I only have good things to say. Every experience I’ve had speaking to someone at this location has been a pleasant one. The girls in the office are extremely helpful and kind. Especially Julianne!! She’s a doll!! I highly recommend this location as their customer service is top notch."


April 4, 2022

5  out of  5 rating by Chino
"Had a great experience with Franah Marino had a claim with my motorhome took care of it very quickly thank you for having Franah Marino on my side"

Armando Basanta

November 30, 2021

5  out of  5 rating by Armando Basanta
"(Translated by Google) Very good attention, speed, and they guide you and explain everything, very satisfied, I hope they are always like that. (Original) Muy buena atencion,rapidez, y te orientan y explican todo ,muy satisfecho ,espero siempre sean asi ."


October 25, 2021

1  out of  5 rating by Qumista
"(Translated by Google) I only spent a month with these people who wanted to charge me 200-something a month, tremendous people that I told them to switch me to geico and they keep pestering me that I owe them a payment, when the month I was with them has already been paid. I have already called them more than twice and they continue to bother me. (Original) Yo solo estuve un mes con esta gente que me queria cobrar 200 y pico al mes, tremenda gente que les dije que me pase a geico y me siguen fastidiando que les debo un pago, cuando el mes que estuve con ellos ya se pago. ya los he llamado mas de dos veces y siguen fastidiando."
Profile photo of Dana Thrasher

Dana Thrasher

October 16, 2021

1  out of  5 rating by Dana Thrasher
"I transferred over to this insurance agent because my last State Farm would never answer the phone I don’t know what it is with the state farm agencies. They sounded great on the phone and then I finally went to go in and get a quote on adding another car for my son, as I tried to walk in they were two people walking out.There was a state farm female agent standing at the door and stopped me in my tracks and told me that I was not allowed in and they’re only letting certain people in, I said what about the two people that were just here that left, she says there old though. I said I’m one of your members she said I understand but you can call us you don’t need to come in. I was perplexed I guess they’ll pick and choose who they want to come in. I couldn’t imagine offering that type of service at the job I work at because People would probably be rioting out in front of my place. Needless to say I’m going to switch to a new agent. I called and asked them to have The owner of the state farm insurance agency Franah Marino call me so I could talk to her, I never got a callback like she didn’t care. I feel this was very very unprofessional and inappropriate to do to a member of their insurance company I will also be reporting it to State Farm direct. And also just so we were clear I was wearing a mask also at the time!"