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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Zoella

November 25, 2025

5  out of  5
rating by George Zoella
"Terrific and very thorough explanation of medical benefits available from Humana. Covered very specific areas of benefits available."
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Berlinda Pierre

November 25, 2025

5  out of  5
rating by Berlinda Pierre
"⭐⭐⭐⭐⭐ Fran is amazing! She made the entire life insurance process so simple and stress-free. She’s very upfront, honest, and extremely knowledgeable about getting the best coverage for your needs. I really appreciate how she takes the time to explain everything clearly without any pressure. Fran also helps with debt consolidation and gives great guidance on saving for the future, which shows she truly cares about her clients’ long-term stability. If you’re looking for someone trustworthy and professional, I highly recommend working with her!"
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Lauren Tiger

November 21, 2025

5  out of  5
rating by Lauren Tiger
"Jonerra was such a Godsend today...she was very helpful with information and such great customer service 🙌"
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Howard Maloney

November 20, 2025

5  out of  5
rating by Howard Maloney
"Well Jonerra did a good job. She give facts and good things about the policy. I'm 100 percent satisfy with her customer representative skills. As a new customer to Franah Marino State farm agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Nate Sullivan

November 19, 2025

5  out of  5
rating by Nate Sullivan
"Thatcher is the best man in the office. Go see him for condo and homeowners insurance or for car insurance! He is compassionate, kind, and always has a smile. Our entire condo complex sees him for our insurance. Don’t let him go or we’ll all go with him."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nancy “Fancy” Velez

November 19, 2025

5  out of  5
rating by Nancy “Fancy” Velez
"I have State Farm Insurance for my vehicles for many years. I called today to get a quote for our lawn equipment and trailer. I spoke to Thatcher who was amazing! He took his time,was very knowledgeable and friendly and explained everything to me! Just another reason I choose State Farm! Have a great day!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Edward Tarter

November 7, 2025

5  out of  5
rating by Edward Tarter
"I had the pleasure of dealing with a particularly friendly Office Representative by the name of Jonerra Henrisnor at the StateFarm Franah Marino Insurance Agency in Pembroke Pines, Florida. She was able to respond to all my questions regarding auto insurance, especially with respect to handling issues relating to uninsured motorist coverage. The StateFarm quotation offered was significantly less than that offered by a well-known insurance competitor. Within 24 hours, having all the necessary information, I cancelled my existing policy and switched over to the new StateFarm policy. The service she offered was friendly, courteous, and extremely competitive."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Anura C

October 28, 2025

5  out of  5
rating by Anura C
"Thatcher is heaven sent, he is respectful, kind, caring, charismatic, intelligent and very very swift in responding to any inquiries and answering any questions. He reviewed the current coverages, saved me a significant amount of money on an already budgeted income all within the one phone call. Highly recommend, Thatcher please know that you’re the highlight of that office."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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DAY DAY

October 24, 2025

5  out of  5
rating by DAY DAY
"Franah is the best. Honest and straight forward. She is very thorough in the break down of policies..."
We responded:
"Thank you for being our valued client. We are always here to help. Franah"
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juan alfaro

September 9, 2025

5  out of  5
rating by juan alfaro
"Aisbers is very professional and friendly person help me to have my best price for my car insurance and help me in all what i need to know thank again."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Aisber in our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jeanne Kafka

September 5, 2025

5  out of  5
rating by Jeanne Kafka
"Thatcher Fitzgerald once again went above and beyond with his customer service skills!! I want to thank Thatcher for making time for me this week and for his very thorough review of my upcoming Homeowners Insurance renewal. I really appreciated his assistance, his expertise and knowledge of the insurance industry and want to say what a pleasure he is to work with. Excellent service once again at Franah Marino State Farm Agency."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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None None

August 27, 2025

5  out of  5
rating by None None
"This is one of the best agent Frannah Marino Jer and her satff is so helpful and they go above and beyond to assist. They make sure that all your questions and concerns are answered and they always follow up with you. They make your experience all ways a pleasure. I have moved to fortlauderdale and we still drive 8 miles to come and get that warm and welcoming service i am very satisfied with my agent frannah Marino and the entire staff"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michelle D

August 6, 2025

5  out of  5
rating by Michelle D
"I have been insured with State Farm thru Franah Marino agency since 2023 and have been beyond please with the level or service and care. Jonerra today assisted me and she was so kind, helpful and understanding! She went above and beyond to help resolve the issue i was having. Truly appreciate Jonerra and also Franah Marino agency. Thank you again for your amazing quality or service and care."
We responded:
"Thank you for acknowledging Jonerra's hard work and dedication to our clients. We appreciate your business and look forward to servicing your insurance and financial needs. "
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Franciscus Giesen

August 4, 2025

5  out of  5
rating by Franciscus Giesen
"My agent, Franah Marino, spent a lot of time explaining my retirement options and how to plan for the future. She was incredibly patient and had a no obligations attitude while providing valuable options and information. Plus the coffee was great!!"
We responded:
"Thank you, Frank for reviewing our State Farm office! We’re thrilled to know you had a positive experience."
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Michael Martin

August 4, 2025

5  out of  5
rating by Michael Martin
"Wonderful experience with Jonerra this morning. She was super helpful, polite and great to talk to with such a peaceful voice that helps when the client (me in this case) doesn’t understand much about insurance and has a million questions. Every time I call I’ll be asking for Jonerra, thank you so much for all your help!"
We responded:
"We’re thankful for your feedback on our wonderful Jonerra! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Shannon Gogonis

July 17, 2025

5  out of  5
rating by Shannon Gogonis
"We use Franah Marino State Farm for our personal and business needs. Julianne Cioffi is a gem. She is always available when I need her and if she’s assisting other customers she calls right back. She spends her time looking for the perfect coverage which suits our varying needs. She’s prompt and is extremely knowledgeable. Don’t hesitate to call Julianne she’s simply the best!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ralf Remarais

July 15, 2025

5  out of  5
rating by Ralf Remarais
"Mrs Franah is more than just an agent. She is a wonderful person. When you sit down with her, you realize she is not just knowledgeable: she is willing to SHARE the knowledge. People who listen to Franah definitely put themselves in a better place than those who do not. One thing I love with her is that she practices what she preaches. In other words, she will not tell you to do something she wouldn't do herself if she was in your position. For having been doing business with Ms Franah for now almost 10 years, I can tell you without a doubt she is someone who GENUINELY care about her clients. I HIGHLY RECOMMEND HER!!!"
We responded:
"Thank you so much for your kind words. Working with clients like you and your family is truly what makes my work fulfilling. Sincerely, Franah Marino"
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Moray Cameron McKay

July 14, 2025

5  out of  5
rating by Moray Cameron McKay
"They are the BEST. My family has been doing business with them for decades. My recent, wonderful experience with Harmony further ensured how awesome they are."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dillan Mornay

July 8, 2025

5  out of  5
rating by Dillan Mornay
"This is the best places to getting insurance. I was on the phone with Jonerra for over an hour. She helped me not only reinstate my policy but pay the lowest price ever."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Wynsie

July 4, 2025

5  out of  5
rating by Wynsie
"Jonerra, Much appreciation in resolving my issue in a timely manner and brought me peace of mind. Update: "Exceptional service from Jonerra at State Farm! She went above and beyond to address my concerns and provided clear, concise guidance throughout the entire process. Her professionalism, empathy, and expertise made a potentially stressful experience incredibly smooth. I'm grateful for her dedication and would highly recommend working with her to anyone. My challenge was getting my billing right. Five stars aren't enough – Jonerra deserves ten stars! 🌟💯""
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ben Schumacher

July 2, 2025

5  out of  5
rating by Ben Schumacher
"Jonerra was very helpful she answered my questions and was helpful in saving a few extra dollars a month by joining the program with the beacon. ++++ customer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jenny Arciero

June 25, 2025

5  out of  5
rating by Jenny Arciero
"Jonerra was awesome!"
We responded:
"Thank you for taking the time to share your thoughts! Jonerra is truly our office sweetheart. Thank you for acknowledging her hard work."
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Dorothy Bucknor

June 24, 2025

5  out of  5
rating by Dorothy Bucknor
"Love coming here have a great time every time I come my perfect I wouldn’t even say caregiver. He’s more than a caregiver. He works at State Farm in Pembroke Pines. I love him so much. He’s taking good care of me with my insurance making sure that I’m good and I’m taking care of and I really do appreciate it takes a load off of my back. His name is Fitzgerald. He’s great. He’s one of the best. I hate to see him leave when he go off to school to be a famous doctor one day but for the time being he’s serving State Farm very well thank you and have a blessed day. My name is Dorothy Bucknor."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jessica perez

June 23, 2025

5  out of  5
rating by Jessica perez
"Go to Thatcher. EVERYONE, I'm telling you he knows his stuff."
We responded:
"Thank you for acknowledging Thatcher's hard work."
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Barbara Vergara

June 23, 2025

5  out of  5
rating by Barbara Vergara
"Franah Marino State Farm has been our agent for over 10 years. Thatcher is my go to for anything that may come up. He is truly amazing always so charming and very knowledgeable. I really appreciate all he does to make sure my family is well taken care of behind the wheel."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"