State Farm® Insurance Agent Franah Marino

"I’m very pleased with Franah Marino agency, from the minute I scheduled my appointment to get a confirmation called follow by the best Agents the one that helped me Thatcher Fitzgerald for my auto policy and Patty Kendrick helped me with my house insurance she went far and beyond!! answered all my questions and doubts!!They were really nice offered water or coffee, making you feel comfortable like home!!! If you’re looking for a very professional and responsible team Franah Marino is the one!! Once again, thank you very much."

"I would suggest maybe finding a smaller office that will have the time and be willing to assist you with any issue. I feel that this office has lost control, and representatives are not in sync. They do a great job continuously calling to offer to schedule an appointment to sit down with you and review your policy and explain why you may need additional coverage, but they are not there for you if you have a concern regarding billing errors or may not be willing to follow up on certain legitimate issues. I have been with State Farm 20+ years. My original agent was great and never had an issue. Unfortunately for me, that agent retired, and my policies were transferred to this office. I always paid off my insurance in full and one day this agent reached out to me requesting an additional payment for my SUV policy and would not provide details of why the money was owed. After me explaining that my question was reasonable and I was not refusing to pay but rather requesting an explanation for the payment, the agent later the sent me an email stating that payment was due because State Farm sent me a refund check and I cashed the check. I responded to the agent explaining that I never received or cashed a check. The agent did not respond or followed up with the information that I provided or verify with State Farm who cashed the check. Later after filing a claim due to tornado damage, I was informed that my policy was cancelled. At this point everyone is looking into the issue with the check, and my agent informs me that it has been discovered that the check was never cashed, and they will send another check. It would have been helpful if my agent had followed up with State Farm when I brought this issue to their attention. In the meantime, I had no option but to pay back the money for the refund check that was never received or cashed and even after making duplicate payment, the agent calls me to inform me that the policy was not active because the payment was credited to the wrong policy. The Agent advised me not to drive the car because the policy has not yet been reinstated and the vehicle was not covered. A few days later after State Farm was able to allocate the payment to the correct policy, my policy was officially reinstated and back dated to the day after I made the payment. It appears that I was charged for the days that I was not covered and again my agent did nothing for me. I went ahead and paid for my repairs rather than continue to listen to this agent blaming State Farm for providing them with inaccurate information and State Farm blaming the agent for not following up. P.S. The refund check was later received dated after the duplicate payment was made."

"I want to post a review recognizing Camila Machado-Sosa. She was very helpful in providing us with a Certificate of Insurance in a respectable time frame. The business requires these often, thankfully we are a part of an agency that responds to our request with diligent efforts. Thank you to the entire team at Franah Marino's state farm."

"I do not recommend this company to no one. This company had put on my policy a car discount for second car which I have never had. When I asked who did this the person responded they did not know who did it. Every month my premium would be different Amts. Everyone please be very careful."

"I’ve been with this agency about 12 years. Today I called in to review my policy and request some endorsements and was helped by Angie. What a great experience! She was professional, resourceful, fast and overall real pleasant to work with. I thew several concerns at her at once and she didn’t miss addressing any of them. Truly exceptional customer service!"

"My experience at the State Farm Insurance on 120 N Douglas Rd. Pembroke Pines was great. Especially the service I got from Camila Macado an Geidy Howley they are very professional an very kind ,they go out of their way to help. Businesses need people like them. God bless them."

"Dealing with this Insurance company has been frustrating, primarily due to their consistently poor customer service. Representatives are never on the same page, and they lack the ability to hold themselves accountable. Resolving issues becomes an ordeal, you will always get the runaround making the overall experience highly unsatisfactory. I advise looking elsewhere for insurance providers that value customer relationships. I have been a customer for well over 10 years but I am treated as if my business means nothing. I do however want to acknowledge Latoya and Geidy as they were as respectful and as helpful as they could have been considering the circumstances."

"Buenas tardes al equipo de Stete Farm Insurance, mi nombre es RAMON GALLARDO Y ESTOY ORGULLOSO DE SER PARTE DE LA FAMILIA , PORQUE SON UN SEGURO MARAVILLOSO, ATENTOS Y NOS COMPLACEN CON TODAS LAS PRGUNTAS Y DUDAS , ES UN SEGURO GENIAL Y TODOS LOS AGENTES SON SÚPER BUENOS , EN ESPECIAL LA SEÑORITA CAMILA , QUE SIEMPRE ESTÁ DISPUESTA Y ES DEMASIADO GENEROSA Y PROFESIONAL, QUISIÉRAMOS QUE CAMILA TENGA UN MONTÓN DE ESTRELLAS Y TODAS LAS PERSONAS TENGAN SU PACIENCIA Y AMABILIDAD TAN DECENTE , RÁPIDA Y RESUELVE TODAS LAS DUDAS CON MUCHO ESMERO Y UNA ATENCIÓN BONDADOSA , LE DESEAMOS QUE SIEMPRE EXISTAN PERSONAS COMO CAMILA , CON TANTOS DESEOS DE TRABAJAR Y LO MÁS IMPORTANTE ES SU RESPETO CARIÑOSO Y DEMASIADO PROFESIONAL , ESTAMOS ORGULLOSOS DE CAMILA Y LE DESEAMOS MUCHAS BENDICIONES Y QUE EXISTAN MUCHAS CAMILAS EN ESTE MUNDO COMO ELLA.GRACIAS MIL TE DESEAMOS CAMILA Y TE MANDAMOS MUCHAS FELICIDADES POR TU GRANDIOSA AYUDA QUE NOS DAS SIEMPRE . MUCHAS BENDICIONES Y GRACIAS NUEVAMENTE , Atentamente, RAMON GALLARDO.❤️ ADEMÁS DE MI COMENTARIO , A LA SEÑORITA. CAMILA !, DESEO AGREGAR UN ESPECIAL COMENTARIO, PARA LA RESPETABLE SEÑORA : FRANA MARINO, QUE LOGRA TENER UN EXCELENTE NEGOCIO Y UN GRAN EQUIPO, BIEN ENTRENADO , GRACIAS A ESTA SEÑORA DISTINGUIDA POR SU EXCELENCIA , PROFECIONALISMO Y MERECEDORA DE UNA GRANDIOSA FELICITACIÓN , PORQUE USTED; SEÑORA FRANAH , ES DIGNA DE LLEVAR MILLONES DE ESTRELLAS DE CORAZÓN E IMNUMERABLES ELOGIOS, POR LO ANTES DICHO . ESPERO QUE TODOS SUS CLIENTES DE STATE FARM , SE SIENTAN IGUAL QUE YO , SIEMPRE SEGUROS , DE SER PARTE DE UNA FAMILIA, COMO LA QUE USTED DIRIGE Y PRIMERAMENTE AGRADECIDOS DE ESTAR FELICES Y COMPLACIDOS DE SUS ATENCIONES Y CUIDADOS , Principalmente CON USTED!! . MUCHÍSIMAS GRACIAS, ATENTAMENTE, RAMON GALLARDO. NOTA: COMO ANTES DIJE : MERECEDORA , SEÑORA DISTINGUIDA DE LAS ASEGURADORAS , SÚPER PROFESIONAL Y ELEGANTE CON SU ATENCIÓN , ADEMÁS RESALTAR:FRANAH MARINA , POR MI PARTE YA TIENE IMNUMERABLES ESTRELLAS!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟♥️"