State Farm® Insurance Agent Franah Marino

"(Translated by Google) Thank you State Farm for your kindness, your attention and your willingness to resolve the problem I had, I was treated excellently, thanks and blessings to your entire work team. (Original) Gracias State Farm por su amabilidad, su atención y su disposición para resolver el inconveniente que tenía, fui atendido excelentemente gracias y bendiciones a todo su equipo de trabajo"

"I must say that they have consistently impressed me with their top-notch service and comprehensive coverage. From the moment I signed up with them, I knew I made the right decision for my car insurance needs. First and foremost, their customer service is exceptional. Whenever I've had a question or needed assistance, their representatives have been friendly, knowledgeable, and eager to help. They genuinely care about their customers and go the extra mile to ensure that all queries are addressed promptly and satisfactorily. Thank you Marlene"

"I NEVER do this but I am appalled by how horrible the service at this agency is. I am sure they will say something like they don't know who I am or they contacted me but the truth is, they did not contact me. This Franah Marino agency decided to not let me know that my policy is going to cancel even though I was told they would contact me if there are any issues. The corporate number said that if they committed to contacting me and did not, they would reprimand them via complaint so I filed one. They purposely did not mail me the policy cancellation. They did not call or text me that my policy was being cancelled in order to let it lapse so they cannot renew me. I will be following up in court with them so I thank God I don't have to pay for a lawyer, good luck to them who will need to secure one."

"Horrible! I got switched to this agent because my other one -Debbie Dell retired. These people will never call you back! They had my 26 year old husband down on our policy as retired and they had my deductible way higher than it needed to be! I kept calling for 3 weeks to get a new quote to switch one of my trucks to full coverage.. they never called me back and let my policy cancel! Horrible service and completely unprofessional. Do not recommend."

"Franah's agency has been handling our insurance needs for over 10 years. They are the most professional people you dealt with and they always go the extra mile to make their customers happy. They have awesome rates too. I highly recommend them for your business and personal insurance needs."

"I only have good things to say. Every experience I’ve had speaking to someone at this location has been a pleasant one. The girls in the office are extremely helpful and kind. Especially Julianne!! She’s a doll!! I highly recommend this location as their customer service is top notch."

"(Translated by Google) I only spent a month with these people who wanted to charge me 200-something a month, tremendous people that I told them to switch me to geico and they keep pestering me that I owe them a payment, when the month I was with them has already been paid. I have already called them more than twice and they continue to bother me. (Original) Yo solo estuve un mes con esta gente que me queria cobrar 200 y pico al mes, tremenda gente que les dije que me pase a geico y me siguen fastidiando que les debo un pago, cuando el mes que estuve con ellos ya se pago. ya los he llamado mas de dos veces y siguen fastidiando."

"I transferred over to this insurance agent because my last State Farm would never answer the phone I don’t know what it is with the state farm agencies. They sounded great on the phone and then I finally went to go in and get a quote on adding another car for my son, as I tried to walk in they were two people walking out.There was a state farm female agent standing at the door and stopped me in my tracks and told me that I was not allowed in and they’re only letting certain people in, I said what about the two people that were just here that left, she says there old though. I said I’m one of your members she said I understand but you can call us you don’t need to come in. I was perplexed I guess they’ll pick and choose who they want to come in. I couldn’t imagine offering that type of service at the job I work at because People would probably be rioting out in front of my place. Needless to say I’m going to switch to a new agent. I called and asked them to have The owner of the state farm insurance agency Franah Marino call me so I could talk to her, I never got a callback like she didn’t care. I feel this was very very unprofessional and inappropriate to do to a member of their insurance company I will also be reporting it to State Farm direct. And also just so we were clear I was wearing a mask also at the time!"