
State Farm® Insurance Agent Franah Marino
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Sonny De jesus
May 6, 2025
"Jonerra Was very helpful super nice easy to talk to 5 stars she needs a rise ❤️🫶🙏🏻"
Randy Richardson
May 5, 2025
"I want to thank Jonerra Henrisnor at State Farm for her outstanding help with an insurance issue I was dealing with. I was having a hard time renewing my car registration due to an insurance-related problem, and she stepped in and handled everything quickly and professionally. Her patience, knowledge, and excellent customer service made a frustrating situation so much easier to deal with. Truly appreciate her support!"
Ok Dry
April 30, 2025
"JONNERA was excellent and knowledgeable. ."
Jimmy Tinoco
April 25, 2025
"Buen servicio y muy amable con las atenciones, gracias Taisha por ser tan amable y profesional."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ken Wiedman
April 24, 2025
"I have been working with Patty on my Home Owners policy. And Marlene on my Auto Ins. For over seven weeks, Today my Auto issues has been resolved. My Home owners should be resolved after May 1st. Both issues are related to State Farm (Corp) in there timeliness of processing & updating my policy, Hmmm over 7 weeks, Thank you Patty & Marelen for your professional help with these issues. KW"
"Thank you"
Stefan DaCosta
April 22, 2025
"Jonerra was extremely helpful and went above and beyond to help with issues that I had with my vehicle. She was quick and attentive as well. The best experience I have had with an insurance company so far"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
LaDana Hopkins
April 17, 2025
"I cannot Thank your Rep. America enough!!! In March, 2025 my Primary income check was late. It was pretty much last minute when I finally contacted your office, and asked if there was any way to save my account (and my financial life) by pushing out my insurance due date. I was getting late notices. My help from America started near the end of March, she spent several phone conversations with me, and with your Rep. Carly, over 20 texts, to get me a new discounted account, odometer mileage savings, and a sound due date to withstand late deposits. I was scared! But your Representative, America, nailed Everything, Every Need down, solid and secure! Hoping that Deserving One gets the credits and bonuses she deserves. Thank you for Being there! Sincerely, LaDana"
NANCY NINO Taty1512
April 17, 2025
"Best service!!!!! Taisha was attentive and helped me out with the issues I had."
Johann Ruano Orttiz
April 1, 2025
"Siempre ha sido un placer y un gusto hacer negocios con Frannah Marino en representación de State Farm siempre prestos a ayudar en todo lo referente a tu seguridad gracias"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Josef Jimenez
March 27, 2025
"Thank you Patty Kendrick.. you doing excellent job with my home insurance.. You deserve to be the team leader."
"Yes, Patty is great. Thanks for your positive feed back"
Antares svscorp
March 27, 2025
"fui atendido excelentremente por Aisber Figueredo gracias state farms"
"Thank you. Aisber is great!!"
Parquitta Gamble
March 25, 2025
"The worst I was involved in an accident and I was treated terribly. My car been in the shop for over two months. I was dropped from State Farm. I have a good driving record with cdl license. . Adjuster was not attentive to my needs. Allow excessive estimate for my vehicle from the shop. They don’t care about the customer."
"Hello Parquitta, we’re truly sorry to hear about your experience with the time it has been taking to get your vehicle repaired. Thank you for your kind words to our team during our recent conversation. We completely understand how frustrating this situation has been—especially following an accident. Please know that this is not the level of service we strive to provide, We appreciate your feedback and hope that we have the opportunity to build trust in the future. "
Wynsie
March 19, 2025
"Jonerra, Much appreciation in resolving my issue in a timely manner and brought me peace of mind."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
K G
January 10, 2025
"I have deleted what I previously wrote because you contacted me, owned what was done by your agency and apologized. I appreciate it. Remember to do better for the people. Best of luck"
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
Marie Lalanne
November 18, 2024
"Franah is a Agent that really cares about her customers and has theirbest interest at heart. She assisted me with Investment Planning making sure that I understand the process from beginning to the end. Thanks Franah I really APPRECIATE YOU!"
Ricardo Gonzalez
August 8, 2024
"Her service was one of the best I ever had. She is an excellent person and walked in your shoes in order to help you and give you the best options."
"Thank you Mr. Gonzalez for acknowledging Taisha's hard work and dedication. We value your business. Sincerely, Franah Marino"
Escarleth Castro
July 11, 2024
"I’m very pleased with Franah Marino agency, from the minute I scheduled my appointment to get a confirmation called follow by the best Agents the one that helped me Thatcher Fitzgerald for my auto policy and Patty Kendrick helped me with my house insurance she went far and beyond!! answered all my questions and doubts!!They were really nice offered water or coffee, making you feel comfortable like home!!! If you’re looking for a very professional and responsible team Franah Marino is the one!! Once again, thank you very much."
"Thank you so very much Escarleth complimenting and recognizing Thatcher's outstanding service skills. We appreciate your business and feel privileged to service your auto and home insurance needs. Franah Marino, Agent."
alexander albores
July 9, 2024
"I would suggest maybe finding a smaller office that will have the time and be willing to assist you with any issue. I feel that this office has lost control, and representatives are not in sync. They do a great job continuously calling to offer to schedule an appointment to sit down with you and review your policy and explain why you may need additional coverage, but they are not there for you if you have a concern regarding billing errors or may not be willing to follow up on certain legitimate issues. I have been with State Farm 20+ years. My original agent was great and never had an issue. Unfortunately for me, that agent retired, and my policies were transferred to this office. I always paid off my insurance in full and one day this agent reached out to me requesting an additional payment for my SUV policy and would not provide details of why the money was owed. After me explaining that my question was reasonable and I was not refusing to pay but rather requesting an explanation for the payment, the agent later the sent me an email stating that payment was due because State Farm sent me a refund check and I cashed the check. I responded to the agent explaining that I never received or cashed a check. The agent did not respond or followed up with the information that I provided or verify with State Farm who cashed the check. Later after filing a claim due to tornado damage, I was informed that my policy was cancelled. At this point everyone is looking into the issue with the check, and my agent informs me that it has been discovered that the check was never cashed, and they will send another check. It would have been helpful if my agent had followed up with State Farm when I brought this issue to their attention. In the meantime, I had no option but to pay back the money for the refund check that was never received or cashed and even after making duplicate payment, the agent calls me to inform me that the policy was not active because the payment was credited to the wrong policy. The Agent advised me not to drive the car because the policy has not yet been reinstated and the vehicle was not covered. A few days later after State Farm was able to allocate the payment to the correct policy, my policy was officially reinstated and back dated to the day after I made the payment. It appears that I was charged for the days that I was not covered and again my agent did nothing for me. I went ahead and paid for my repairs rather than continue to listen to this agent blaming State Farm for providing them with inaccurate information and State Farm blaming the agent for not following up. P.S. The refund check was later received dated after the duplicate payment was made."
"Dear Mr. Albores, I am so incredibly sorry that your claim was not paid by State Farm since your policy was not enforce, due to nonpayment, at the time of your loss. I understand that you are disappointed by the decision. Our office makes multiple attempts to contact our clients. You were made aware of the situation regarding your policy. In addition, I did my due diligence as our agent to help you with whatever I could with the claims process. We wish you the best of luck with your future insurance endeavors. Franah Marino "
charles Fisher
June 21, 2024
"Taisha was very pleasant, kind and professional. Thank you so much! Blessings!"
"Thank you so much for your kind response."
Juan Quintero
June 12, 2024
"Elianet Excellent service, very nice and professional on everything she explained to us; me and my wife"
"Thank you so much Juan for acknowledging Eli's hard work and dedication."
Madelaine Suarez
June 12, 2024
"Eli the best service experienced, she helps us so much and explained everything so detailed! If I can I will give her 7 stars"
"Thank you Madelaine. Eli is an outstanding team member and we appreciate your recognition of her."
Damian Gomez
April 17, 2024
"Franah is by far the best insurance agent I’ve ever dealt with.She took her time with explaining everything & made sure i was 100% comfortable before making any decision. I highly recommend."
Mayi Tola
April 10, 2024
"Very efficient, professional service. Franah is accessible and very engaging. Office staff: each very capable! Camila is a super star."
Marco Andres Obando Hernandez
April 10, 2024
"Congratulations for the effort in serving the client, with her professional work so that people are satisfied, Miss Angye is very good."
Norma Lopez
April 5, 2024
"Muy buena la esperienciia con Camila muy atenta Gracias"
"Muchas gracias Norma. Franah Marino"